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Closing a Ticket

You can close open inquiry tickets in the Customer Service Message Center.

Close an open ticket when your inquiry has been resolved (for example, an exchange access problem that has already been fixed), or you if you have received a satisfactory answer. This changes the status of the ticket Closed. Close tickets as soon as possible once you are satisfied. IB Customer Service managers may close tickets in cases where the ticket appears to be fully answered but has not been closed by the customer.

To close an open inquiry ticket

1. Click Support. The Message Center appears.
2. In the Message Center, click the Tickets tab.

3. Click the row that contains the ticket you want to close. The View Ticket window opens.

4. Click Close Ticket to cancel the ticket.
5. View closed inquiry tickets on the Tickets tab by clicking the Show All radio button.