Customer Service

Phone

IB offers 24-hour weekday customer service via regional Customer Service Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IB's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.

Quick Tips

How to Deposit Funds Via a Wire Transfer

How to check the status of funding transactions

How to Submit a General Inquiry Web Ticket

How to Deposit Funds Via an ACH Initiated by Interactive Brokers

Introduction to the Trader Workstation

IB Market Data Assistant

How to Deposit Funds Via a Check

WebTrader: Introduction

An Introduction to Forex (FX)

How to Transfer U.S. & Canadian Securities Positions

Secure Login with Interactive Brokers Secure Code Card

Setting Communication Preferences

Select your local time zone from the drop-down list below to determine which Service Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.


Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes.

Location Number Hours of Operation Menu Options
United States 1 (877) 442-2757 Toll free
1 (312) 542-6901 Direct dial		 08:00 - 20:00 (Mon - Fri) (America/New York)
13:00 - 19:00 (Sun) (America/New York)
 1 Existing Accounts
   1/1 Trade Related Issues
      1/1/1 Phone Orders
      1/1/2 Trade Issues

   1/2 Cash or Position Transfers
      1/2/1 Cash Deposits, Withdrawals
      1/2/2 US & Canadian Position Transfers
      1/2/3 Other Position Transfers

   1/3 Log in Assistance
      1/3/1 Password Assistance
      1/3/2 Security Devices

   1/4 Account Configuration, Statements,
   Fees, Corporate Actions & General Assistance
      1/4/1 Account Configuration
      1/4/2 Statements, Fees
      1/4/3 Tax Issues
      1/4/4 Corporate Actions, Dividends
      1/4/5 General Assistance

   1/5 Technical Assistance
      1/5/1 Software Installation & Connectivity
      1/5/2 Software Operation
      1/5/3 Software Functionality
      1/5/4 API Support

   1/6 Market Data, IBIS
      1/6/1 Market Data
      1/6/2 IBIS

2 Applications in Progress

3 Prospective Clients
   3/1 Individual/Joint
   3/2 Institutions, Proprietary Trading Groups
   3/3 Investment Advisors, Brokers
   3/4 Prime Brokers
Canada 1 (877) 745-4222 Toll free
1 (514) 847-3499 Direct dial		 08:00 - 17:30 (Mon - Fri) (America/New York)
Europe + Russia 00800-42-276537 Toll free1
+41-41-726-9500 Direct dial

8-800-100-8556 Toll free2
+41-41-726-9506 Pyсский		 02:00 - 14:00 (Mon - Fri) (America/New York)
Hong Kong +852-2156-7907 Direct dial 19:00 (Sun - Thu) - 04:00 (Mon - Fri) (America/New York)
Australia +61 (2) 8093 7300 Direct dial 18:00 (Sun - Thu) - 03:00 (Mon - Fri) (America/New York)
India +91 22 61289888 Direct dial
+91 22 61098688 Direct dial		 22:00 (Sun - Thu) - 07:00 (Mon - Fri) (America/New York)
China +86 (21) 6086 8586 Direct dial 20:00 (Sun - Thu) - 05:00 (Mon - Fri) (America/New York)
Japan +81 (3) 4588 9700 Direct dial 18:30 (Sun - Thu) - 03:30 (Mon - Fri) (America/New York)

Notes:

  1. Please note that the toll free number may not be available in all locations. In the event you are unable to reach IB using the toll free number listed above, please utilize the direct dial number.
  2. The toll free number is only accessible from Russia.
  3. Customer support is not available on Saturday.